Website Crew Master Terms & Conditions

1. About these terms

These Terms & Conditions apply to services supplied by Website Crew (ABN 80 740 132 916) (“Website Crew”, “we”, “us” or “our”). They should be read together with the relevant quote, proposal, work order, invoice and any written variation. If a quote expressly conflicts with these terms, the quote applies to the extent of that conflict.

2. Acceptance

You accept the contract when you approve a quote, pay a required deposit or other upfront amount, give written or electronic instruction to commence, or otherwise authorise Website Crew to begin work. The contract consists of the accepted quote and these terms.

3. Services and scope

Website Crew provides practical website, branding and online-setup services. The exact deliverables, page count, revision allowance, integrations, care services, timing and price are those stated in the accepted quote. Unless expressly included, work outside that scope is not included.

4. Nature of the website service

Website Crew builds professional business websites using a combination of design systems, reusable components, templates, code, third-party platforms, AI-assisted tools and internal workflows. Unless a quote specifically says otherwise, the service is not bespoke enterprise software development and does not include custom application engineering, complex back-end systems or unlimited functionality.

5. Client information and content

You must provide accurate business information, approvals, access credentials, source material, images and other content reasonably required for the project. You confirm that you have the right to supply and use all client-provided content and that it does not infringe another person's rights.

6. Copy and AI-assisted content

Where copywriting or editing is included, Website Crew may use AI-assisted tools as part of the drafting process. You remain responsible for reviewing and approving factual claims, prices, licences, qualifications, legal statements and other business-specific information before launch. Website Crew does not warrant that AI-assisted output will be free from all errors or third-party similarities.

7. Commencement and timeframes

Work begins when the required deposit, information, access and approvals have been received. Dates are estimates unless expressly guaranteed in writing. Client delays, late content, changed instructions, third-party delays, access issues and events outside Website Crew's reasonable control can extend the timeframe.

8. Revisions

Included revision rounds are stated in the quote or package. A revision round means one consolidated set of reasonable changes to work already within the agreed scope. New pages, new functionality, major redesigns, changed direction or work requested after the revision allowance may be treated as additional work.

9. Variations and additional work

Website Crew will seek approval before carrying out material work outside the agreed scope. Approved additional work may be charged at a stated fixed price, add-on price or other agreed rate. A variation can also change timing.

10. Fees and deposit

Fees are stated in the accepted quote and are in Australian dollars unless stated otherwise. Unless the quote specifies different payment terms, website projects require a 50% deposit before commencement and the remaining balance is due before final launch and ownership/access handover. Third-party purchase costs, domain fees or non-recoverable commitments may be payable in advance.

11. Late or unpaid amounts

If an amount is overdue, Website Crew may pause non-urgent work, delay launch or handover, or suspend optional ongoing services until the account is brought up to date, subject to applicable law. Website Crew may recover reasonable debt-recovery or administrative costs where legally permitted.

12. Domains

Where Website Crew registers or manages a domain for a client, the client should be recorded as the registrant/owner wherever practicable and must meet any eligibility rules for the relevant domain. Domain availability cannot be guaranteed until registration succeeds. Renewal fees, premium-domain costs and registrar charges are separate unless expressly included.

13. Third-party accounts

Where practical, key accounts such as domain, analytics, search, email and other infrastructure are created in or transferred to client-controlled ownership. Website Crew may be added as an authorised manager or technical user where required to perform the work.

14. Hosting, deployment and infrastructure

Website Crew may deploy websites using third-party hosting, DNS, CDN, email, analytics or infrastructure providers. Those providers have their own terms, limits, outages and service levels. Website Crew does not guarantee 100% availability or uninterrupted third-party services.

15. Website Care

Website Care is optional unless a quote expressly states otherwise. The service level, included change allowance and recurring fee are those in the accepted quote. Unused monthly change time does not roll over unless agreed in writing. Work outside the included allowance is quoted separately.

16. Forms and email delivery

Enquiry forms, mailbox delivery and notifications can depend on third-party systems, DNS, spam filtering and recipient settings. Website Crew will configure and test included systems but cannot guarantee that every message will be delivered, received or remain out of a spam folder indefinitely.

17. SEO, rankings and commercial results

Website Crew may provide on-page SEO foundations, local-business website foundations and analytics/search setup where included. We do not guarantee search-engine rankings, traffic, leads, enquiries, revenue or any particular commercial result.

18. Analytics

Analytics and Search Console data can be delayed, sampled, incomplete or affected by privacy settings, browser restrictions, consent tools and third-party changes. Setup does not guarantee a particular amount or quality of data.

19. Integrations

Booking systems, CRMs, ServiceM8, email platforms and other integrations are subject to the features, APIs, permissions and subscription plans made available by the relevant third party. If a provider changes or removes functionality, additional work may be required.

20. Browser and device support

Website Crew aims for responsive performance across current mainstream browsers and common desktop, tablet and mobile sizes. Unless specifically scoped, support for obsolete browsers, unusual devices, specialist software or legacy systems is not included.

21. Accessibility

Website Crew follows sensible accessibility practices in normal website builds, but formal conformance with a particular accessibility standard or audit requirement is included only if expressly stated in the quote.

22. Client legal responsibilities

You are responsible for the legality and accuracy of your business claims, required licences, regulated-service disclosures, industry-specific notices, privacy obligations, marketing consent and other legal requirements applying to your business. Website Crew is not your lawyer and does not provide legal advice.

23. Privacy and marketing compliance

If your website collects personal information or sends marketing communications, you are responsible for complying with applicable privacy and spam laws, including obtaining any required consent, identifying the sender and providing required unsubscribe mechanisms. Website Crew can implement agreed technical elements but does not warrant legal compliance for your business.

24. Security

Website Crew takes reasonable care with the systems it controls. Security is a shared responsibility. You must protect account credentials, use appropriate access controls and promptly notify Website Crew of suspected compromise. No website, email system or online service can be guaranteed completely secure.

25. Client intellectual property

You retain ownership of intellectual property you owned before the project and content you provide to Website Crew, subject to any third-party rights.

26. Website Crew background intellectual property

Website Crew retains ownership of its pre-existing and reusable methods, templates, prompts, internal tools, workflows, frameworks, generic components, code libraries, systems, know-how and other background intellectual property (“Background IP”). A client does not acquire Website Crew's internal production process merely because Background IP was used to create a deliverable.

27. Final deliverables and ownership

After full payment, Website Crew assigns or licenses to you, to the extent Website Crew legally owns and can transfer it, the client-specific final deliverables identified in the quote for use in your business. Third-party software, open-source code, fonts, stock assets, platforms, plugins, AI-generated material and other third-party elements remain subject to their own licences and legal limits.

28. Logo and brand concepts

Where logo or brand design is included, ownership of the final approved client-specific design is transferred after full payment to the extent legally owned by Website Crew. Unused concepts, drafts, templates, working files, internal process material and generic design systems remain Website Crew property unless expressly included. Trademark searches and registration advice are not included unless stated in the quote.

29. Handover

Handover occurs after final approval and full payment. The exact handover depends on the project and may include website files, deployment access, account access, domain/hosting information, approved brand files or other deliverables stated in the quote.

30. Portfolio use

Unless you ask us in writing not to, Website Crew may display the completed public-facing work in its portfolio, website or social media and identify the business as a client. Confidential information will not be intentionally published.

31. Confidentiality

Each party must take reasonable steps to protect confidential information received from the other and use it only for the project or as otherwise authorised. Website Crew may disclose necessary information to approved subcontractors or service providers who need it to perform the work.

32. Subcontractors and service providers

Website Crew may use suitable subcontractors, specialist providers or third-party platforms to deliver parts of a project while remaining responsible for coordinating the agreed Website Crew scope.

33. Launch approval

Your approval to launch confirms that you have reviewed the website or deliverable and accept it subject to any specifically agreed outstanding items. Minor post-launch support does not create a new revision round or unlimited redesign right.

34. Cancellation by the client

If you cancel after work has started, Website Crew may retain or invoice a reasonable amount for work performed, commitments made and non-recoverable third-party costs up to the cancellation date. Any unearned balance remaining after those amounts is refunded where applicable.

35. Termination for breach

Either party may terminate the contract for a material breach that is not remedied within a reasonable period after written notice, where a remedy is possible. Rights and payment obligations accrued before termination continue.

36. Force majeure and matters outside control

Website Crew is not liable for delay or failure caused by events outside its reasonable control, including provider outages, internet or DNS failures, cyber incidents not caused by Website Crew, government action, natural disasters or major platform changes.

37. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

38. Warranties

Except for rights that cannot legally be excluded and any express written warranty in a quote, Website Crew does not give additional warranties about uninterrupted operation, third-party platforms, rankings, future compatibility or commercial results.

39. Liability

To the extent permitted by law, each party is responsible for loss to the extent caused by its own acts or omissions. Website Crew is not responsible for indirect or consequential loss that was not reasonably foreseeable, or for loss caused by client content, unauthorised changes, third-party failures or use outside the agreed purpose, except where liability cannot legally be excluded.

40. Disputes

If a dispute arises, both parties should first try to resolve it in good faith through direct communication. Nothing in this clause prevents either party from exercising urgent rights or rights under applicable consumer law.

41. Governing law

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the jurisdiction of the courts and tribunals of New South Wales, subject to any rights that apply under consumer law.

42. Electronic communications and signatures

Quotes, approvals, variations, notices and agreements may be communicated and accepted electronically, including by email, online approval, digital signature or other agreed electronic method.

43. Changes to these terms

Website Crew may update these terms for future services and future quotes. For an existing project, the version accepted with that project continues to apply unless both parties agree otherwise. Changes to an ongoing service may be notified where reasonably required, subject to applicable law.

44. Contact

Website Crew — ABN 80 740 132 916. Questions about these terms can be sent to [email protected].